FAQ

Frequently Asked Questions

Are your products made from genuine leather?
Yes. Our pieces are made from genuine leather, including full-grain and crazy-horse leather where specified on the product page.

What is crazy-horse leather?
Crazy-horse leather is a type of genuine leather known for its rich character and vintage look. It naturally develops marks, color variation, and patina over time, which gives each piece a unique, lived-in feel.

Will the leather look exactly like the photos?
Not always exactly. Because leather is a natural material, slight variations in grain, tone, and texture are normal. Lighting may also affect how color appears on screen.

Do marks and scratches mean the leather is damaged?
No. With crazy-horse and other natural leathers, light marks and surface changes are part of the material's character. In many cases, they blend over time and contribute to a beautiful patina.

How long does shipping take?
Shipping times vary depending on your location and the product ordered. Estimated delivery times are provided at checkout and in our shipping policy.

Will I receive tracking information?
Yes. Once your order ships, tracking details will be sent to the email address used at checkout.

Do you accept returns?
Yes. Please review our Refund Policy for full details on eligibility, return windows, and item condition requirements.

How should I care for my leather item?
Keep it dry, store it in a cool place, and avoid prolonged exposure to direct sunlight or excessive moisture. A soft cloth and occasional leather conditioner can help maintain its look over time.

Are your products suitable for everyday use?
Yes. Our collection is built around everyday function — whether for work, travel, or daily carry.

Can I contact you if I have a question before ordering?
Absolutely. You can reach us through our Contact page and we'll be happy to help.